Dcoin is not refundable
Once Dcoin has been credited to your wallet, the purchase is final. Dcoin cannot be refunded, exchanged back into the currency you paid with, or transferred to another account — whether or not it has been spent yet.
Legal
Refund Policy
Failed or duplicate charges
If a payment fails, no Dcoin is credited and the charge should not go through with your bank or card issuer. If the same top-up is processed twice due to a network issue or retry, our system recognizes the duplicate payment event and credits Dcoin only once — contact support with your request ID if you still see an unexpected duplicate charge on your statement.
Chargebacks and disputes
Filing a chargeback or payment dispute with your bank instead of contacting support first will result in the corresponding Dcoin being removed from your wallet through a negative adjustment entry, visible on your ledger. If you have already spent more than what remains in your wallet, the account may be frozen while we investigate.
Contacting support
When you report a payment issue, include the request ID shown on the failed action or in your transaction history — it lets us find the exact event without you needing to describe it in detail.
See also our Terms of Service and What is Dcoin.